Shipping policy

1. GENERAL INFORMATION

At VILAR AND CO. we prepare and ship each order with the aim of ensuring that it reaches its destination in the best possible condition and within the expected timeframe.

Orders will begin to be processed once payment has been successfully confirmed.

Orders placed during weekends or public holidays will begin to be processed on the next business day.

During periods of high demand, collection launches, promotions, sales or other peak dates, order preparation or delivery may take a little longer.

2. DESTINATIONS AND SHIPPING COSTS

Standard shipping is free for orders delivered to mainland Spain, the Balearic Islands and mainland Portugal.

For the Canary Islands and other available destinations, the applicable shipping costs will be calculated automatically and shown during checkout before payment is completed.

VILAR AND CO. may change shipping rates or conditions for future orders. In all cases, the conditions displayed before the customer confirms the purchase will apply.

3. DELIVERY TIMES

The estimated delivery time for the selected destination and shipping method will be shown during checkout where available.

Delivery times are counted in business days and are estimates. Delays may occur due to periods of high demand, carrier incidents, weather conditions, customs procedures, public holidays or other exceptional circumstances.

Unless a different timeframe has been expressly agreed, the order will be delivered without undue delay and, in all cases, within the maximum period required by law.

4. ORDER TRACKING

Once the order has been shipped, the customer will receive, where supported by the carrier, information to track the shipment.

Tracking information may take a few hours to update after the carrier receives the parcel.

If there is any issue with a shipment, the customer can contact us at info@vilarandco.com, stating the order number.

5. DELIVERY ADDRESS

The customer is responsible for providing a complete and accurate delivery address when placing the order.

If you notice an error, please contact us as soon as possible at info@vilarandco.com.

We will try to amend the address as long as the order has not yet been dispatched. Once it has been handed over to the carrier, we cannot guarantee that changes will still be possible.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, or is returned after failed delivery attempts for reasons attributable to the recipient, the costs associated with a new shipment may apply.

6. DELIVERY AND ISSUES

The order will be considered delivered when the customer, or a third party authorised by the customer other than the carrier, takes physical possession of the parcel.

If the order arrives visibly damaged, incomplete or presents any other transport-related issue, we recommend contacting us as soon as possible at info@vilarandco.com, stating the order number and, where possible, attaching photographs that allow us to assess the issue.

If a shipment is lost or damaged during transport arranged by VILAR AND CO., we will handle the matter with the carrier and offer the customer the appropriate solution in accordance with applicable law.

7. FAILED DELIVERY AND RETURNED ORDERS

Where delivery cannot be completed, the carrier may make another attempt, leave the parcel at a collection point or contact the recipient, depending on the service used.

If the order is ultimately returned to VILAR AND CO. because delivery could not be completed, we will contact the customer to resolve the issue.

Where the return is due to an incorrect address provided by the customer, failure to collect the parcel or another circumstance attributable to the recipient, a new shipment may involve additional costs.

8. CUSTOMS, TAXES AND SPECIAL DESTINATIONS

Shipments subject to customs procedures may incur duties, import taxes or other handling charges at destination. These amounts will be borne by the recipient.

Customs procedures may cause additional delays outside the ordinary transport timeframe.

9. MULTI-PARCEL ORDERS

In certain circumstances, an order containing several products may be shipped in more than one parcel.

Where this happens, the customer may receive separate tracking information for each shipment.

10. EXCHANGES AND RETURNS

This Shipping Policy governs order delivery only.

For the conditions applicable to exchanges, returns and the right of withdrawal, see our Exchanges & Returns Policy.

11. CONTACT

For any question or issue relating to a shipment:

VILAR AND CO.
Email: info@vilarandco.com

You can also use our Contact page.