Refund policy

You have 30 calendar days from the date you receive your order to request a return or size exchange.

The first 14 days correspond to the statutory withdrawal period where applicable. From day 15 to day 30, VILAR AND CO. voluntarily extends the return period. This extension does not limit any of your consumer rights.

You can view a practical summary on our Exchanges & Returns page.

How to request a return

You can start a return through our Start a return page, stating your order number, the items you want to return and, if you are requesting a size exchange, the new size you need.

You can also notify us of your decision by writing to info@vilarandco.com.

Once we receive your request, we will send you the relevant instructions.

If you arrange the return shipment yourself, you will have 14 calendar days from the date you notify us of the return to hand the parcel over to the carrier.

Where VILAR AND CO. arranges the return, we will email you the steps for collection.

Condition of returned items

You may try on garments to check their size, fit and characteristics.

To return them, they must not have been washed, altered or used beyond a normal fitting. Original tags must be kept and returned with the garment.

You do not need to use the original packaging, provided the garment is properly protected during transport.

If the order included a bag, cover, accessory, gift or any other item supplied at no additional cost, it must also be returned with the garments in the event of a return or exchange.

If the garment shows damage or signs of use beyond a normal fitting, such as stains, persistent odours, make-up marks or deterioration not consistent with simply trying on the garment, we may reduce the refund to reflect the loss in value and will inform you of the reason.

Return shipping and costs

In mainland Spain, the Balearic Islands and mainland Portugal, VILAR AND CO. will arrange the return shipment and cover its cost.

For the Canary Islands, Ceuta, Melilla, the Azores, Madeira and all other destinations, you must arrange and pay for the return shipment directly with the carrier of your choice.

For returns from destinations subject to customs procedures, any customs or handling charges associated with the return shipment will be borne by the customer, unless the return is due to an error by VILAR AND CO. or a defective garment.

The return address is:

VILAR AND CO.
Sabaxáns 5, Bértola
36140 Vilaboa, Pontevedra
Spain
Tel. +34 644 638 144

If you arrange the shipment yourself, we recommend using a tracked service, keeping proof of postage and protecting the garments adequately during transport.

Size exchanges

You may request an exchange for another size of the same garment, subject to availability.

In mainland Spain, the Balearic Islands and mainland Portugal, the first size-exchange request for each order is free and may include several garments.

We will reserve the new size once we confirm your request and verify availability. The replacement garment will be sent after we receive and inspect the original.

From the second size exchange for the same order onwards, the cost of the return shipment and the new shipment will be borne by you.

For all other destinations, you must arrange and pay for the shipment of the original garment. VILAR AND CO. will arrange shipment of the new size and inform you of the cost in advance.

If you want to exchange the garment for a different style, you must return the original item and place a new order.

Sale and Archive items

Sale items and Archive items are subject to the same exchange and return conditions as all other items.

Refunds

When we process a refund, it will be made using the same payment method used for the purchase, within the time limits established by law.

If you notify us of the return of the entire order within the first 14 calendar days from the date you receive it and the statutory right of withdrawal applies, we will also refund any standard delivery charges you paid for the order. If the original shipping was free, there will be no shipping amount to refund.

If you request a return between day 15 and day 30, within our voluntary extension of the return period, the original shipping costs will not be refunded.

If you return only part of the order, the original shipping costs will not be refunded.

These rules regarding the original shipment are separate from the cost of transporting the return to VILAR AND CO., which is governed by the destination-based conditions set out above.

We will notify you once the refund has been issued. Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.

Defective, damaged or incorrect garments

If you receive a defective, damaged or incorrect garment, contact us so that we can resolve the issue.

In these cases, VILAR AND CO. will cover all necessary costs, regardless of the destination.

Depending on the circumstances and availability, we may replace the garment with a suitable one or issue the corresponding refund.

The 30-day return period does not limit any statutory rights you may have if the garment has a manufacturing defect, arrives damaged, does not correspond to the item ordered or differs from the objective characteristics described on the product page or expressly agreed at the time of purchase.

Cancellations

If you need to cancel an order, contact us as soon as possible. If we are still able to stop its preparation and shipment, we will cancel the order and issue a full refund.

If the order has already been shipped, you can return it by following the procedure above.