Privacy policy

VILAR AND CO operates this store and website, including the related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). VILAR AND CO uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed in accordance with this Privacy Policy.

Personal information we collect or process

When we use the term “personal information”, we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.
• Financial information, including credit or debit card numbers and financial account information, payment card details, transaction details, payment method, payment confirmation and other payment-related information.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including items you view, add to your cart, save to a wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us, including information you provide when communicating with us, for example when submitting a customer service request.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information about your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information.
• Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to provide certain technology or when they collect or process personal information on our behalf.
• From our business partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, manage orders, remember your preferences and items you are interested in, send account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews and provide a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending commercial, advertising and promotional communications by email, text message or post, and displaying online advertising for products or services on the Services or other websites, including based on items you have previously purchased, added to your cart or other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a safe shopping and payment experience, detect, investigate or take action regarding potential fraudulent, unlawful, dangerous or malicious activity, protect public safety and maintain the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or other access information with anyone.
• Communicating with you. We use your personal information to provide customer support, respond to your requests, deliver services effectively and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order management and shipping.
• With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for personalised advertising and marketing based on your online activity across different merchants and websites. You can exercise rights to opt out of these uses here.
• When you direct us, request it or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations.
• With our affiliates or, more generally, within our corporate group.
• In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations, including responding to subpoenas, search warrants or similar requests, to enforce the Terms of Service or applicable policies, and to protect or defend the Services, our rights and the rights of our users or others.

Our relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit to the Services will be transmitted and shared with Shopify and with third parties that may be located in countries other than your own. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights in relation to the use of that information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and users of those third-party platforms, without limitation as to its use by us or third parties. The inclusion of such links does not in itself imply any endorsement of the content of those platforms or their owners or operators, unless expressly stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under the age defined by applicable law in their jurisdiction. If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information, as those terms are defined under applicable law, of individuals under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee “absolute security”. In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on several factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request where permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to ask us to delete personal information we hold about you.
• Right to correction. You may have the right to ask us to correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to ask us to transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Right to opt out of sale, sharing or targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of processing for purposes considered “targeted advertising” under applicable privacy laws. You can exercise rights to opt out of these uses here. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location we will automatically treat that visit as an opt-out request for the device and browser you are using. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than the Global Privacy Control signal, we do not recognise other “Do Not Track” (DNT) signals that may be sent by your web browser or device.
• Communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights through the locations indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and the rights you may have, including those relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. Under applicable law, you may appoint an authorised agent to submit requests on your behalf in order to exercise your rights. Before accepting a request submitted by an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable period as required by applicable law.

Complaints

If you have any complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, a list of data protection authorities is available here.

International transfers

Please note that we may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer is to a country that has been recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last updated” date and provide notice of changes where required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, call us at +34 644 638 144, email us at info@vilarandco.com or contact us at Vilar and Co, Sabaxáns 5, Bértola, 36140 Vilaboa, Pontevedra, Spain. For the purposes of applicable data protection law, we are the data controller of your personal information.

You can also use our Contact page.